Shipping | Returns | Exchanges

Shipping Information

 

We ship all Canadian orders via Canada Post and UPS. All domestic shipping within Canada is free of charge.

There will be a $50 CAD flat shipping charge for garments shipping outside North America. Wully covers any duties/taxes for international purchases.

Express shipping is available to Canadian customers for $35 CAD.

Shipping times vary dependent on location.


Returns / Exchanges 

 

If for any reason you would like to return or exchange your merchandise, you may do so within 10 days of receiving your order. Products must be in the brand-new condition you received them  (e.g. no pet hair, stains, odours, etc.), no exceptions, with company tags still attached and in their original box and/or packaging.


Exchanges are free. For all Canadian returns, Wully will retain a $25 CAD restocking fee; for international returns, Wully will retain a $99 CAD restocking fee as well as the cost of any additional duties/taxes related to the return. Any duties/taxes/fees for a return will be the sole responsibility of the customer. We highly recommend that all customers use our available size chart as well as request the professional opinion of our support staff by emailing support@wullyouterwear.com. If further assistance is needed, customers are strongly encouraged to submit a full-body picture of themselves with their height and weight to help aid with sizing questions.


Please e-mail us at support@wullyouterwear.com in order to initiate your exchange or return process with a note about the reason for your exchange or return. After you are emailed your return label, you must ensure that your package is in the mail within 48 hours.


Once your return is received and inspected, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
Please allow 7 business days upon receipt of your returned goods for your request to be processed. Thank you.

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